Harbor Management is a full service property management company. With over 40 years of experience in property management, we provide high quality facilities-planning, building management, and resident services. We manage everything from maintenance and capital needs, to financial operations and budgeting, depending on the requirements of the association. Harbor manages 30 apartment-home communities and several commercial and retail office buildings in Massachusetts, New Hampshire, and Maine.
The following services are included in our monthly fee, however we can also offer a variety of specialized management functions to suit your needs.
Financial Management Overview
Each month the Board will receive detailed financial reports outlining all of the financial activity at the association. In the report are delinquency tracking and payment updates.
Monthly Financial Reports:
- Balance Sheet
- Profit and Loss with Variance
- Detailed General Ledger
- Cash Flow Report
- Projected Payables
- Delinquency Report
- Check Register
- Fully Reconciled Bank Statements
A detailed annual budget is central to successful financial management. Harbor Management will review prior year actual expense with current performance to establish a budget that is both fiscally responsible and will properly address outstanding concerns based on a needs assessment.
Harbor Management uses a proprietary, state-of-the-art accounting software system designed to give a greater level of detail into income and expenses.
Harbor Management maintains a superior A/P system that ensures your vendors are paid in a timely fashion and in conjunction with any applicable contracts.
We will assist the association in auditing the financial records and providing a tax return each year.
Site and Maintenance Management
Your property value is directly tied to the appearance of the common areas. At Harbor Management, we strive to implement effective maintenance programs designed to maximize appearance and minimize cost impact. Harbor Management will implement controls to ensure work is completed correctly and efficiently.
Programs will be initiated with the current budget and needs assessment in mind. Outside vendors will be used as appropriate. The Board will be notified via frequent updates as to the status of on-going maintenance.
Each maintenance program will be implemented with industry benchmarks and will be frequently audited to ensure delivery of goods. The site manager will perform frequent site inspections to review progress.
Administrative management is central to the implementation of effective communication programs, homeowner and Board meetings, and to process special assessment and condo fee billing.
We will plan, coordinate and schedule Board and homeowner meetings.
Homeowner Conflict Resolution
Harbor Management has a set of escalation policies and will inform the Board of each complaint and a recommendation on resolution.
Legal and Collection
Harbor Management will pursue outstanding receivables and assist the Board in any legal proceedings. Court appearances and collection letters are an additional fee.
Harbor Management will handle all communication to the homeowners. We have the ability to send a voicemail to each unit owner at your site!